When a bad review hits your business hard you probably wish you had a plan of action in place instead of reacting. Why does a proactive vs. reactive model of reputation management pay off big time? If you are running a busy refractive ophthalmology practice whether you are a solo practitioner and a large multi-specialty comprehensive eye care facility you are going to get a bad review. How you deal with this review will determine how this affects your business. Doing absolutely nothing is a terrible approach that many groups seem ok with. Maybe if you just close your eyes and forget about the Internet...